Terms & Conditions

To make your web shopping experience easier and more transparent below are our terms and conditions, which will apply to the use of the Asgardjewels.com and Asgardjewels.com websites and by placing an order with us, you are agreeing to accept these terms and conditions (conditions).

Please note, these “conditions” can potentially change at any time, and it is your responsibility to check before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access these websites. If you have any queries relating to these conditions, you should contact our Customer Service team before placing your order.

General Information
Indemnity
Ordering
Delivery
Payment
Cancelling an order
Returns Procedure
Privacy
Liability
Copyright and Intellectual Property
Third Party Information
Survival
Entire Agreement
Law

1. GENERAL INFORMATION

We are Asgard Jewels Limited of 100 Orchard Gate, Greenford UB6 0QP, United Kingdom. These terms and conditions will apply between you and Asgard Jewels Limited, when you purchase an item from Asgardjewels.com. These terms do not affect your statutory rights.

Your contract for purchases made through www.Asgardjewels.com is with Asgard Jewels Limited and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
You must be eighteen years old or above to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.
You warrant that all details you provide to www.Asgardjewels.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
You agree that e-mail can be used as a method of communicating with you.
During the registration process, you must enter a valid e-mail address as a user name and choose a password. You are responsible for all actions taken under that username and password and must only purchase from www.Asgardjewels.com under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform Asgard Jewels Limited as soon as possible.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will have their details passed onto the Police. Asgard Jewels Limited tracks the electronic ‘fingerprints’ of every order placed on www.Asgardjewels.com to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on our website.
Asgard Jewels Limited reserve the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:
- you fail to make payment to us when due.
- you breach any of our terms and conditions.
- when requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity.
- we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on www.Asgardjewels.com.
- Real Diamond and Platinum Certification will be given to the customer along with the dedicated products.

2. INDEMNITY

You agree to reimburse us for any reasonable and foreseeable losses, costs and expenses that we incur as a result of a breach of these Conditions caused either by yourself or by someone that you have permitted to use your Asgard Jewels Limited website shopping account.

3. ORDERING

When placing an order, you warrant that all information given is accurate and complete.
All orders are subject to acceptance and product availability.
Availability information for products is listed on each individual product description. If Asgard Jewels Limited has insufficient stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items about to be despatched.
All prices listed on www.Asgardjewels.com are correct at the time of entering the information; however, we reserve the right to change prices of any product at any time. All prices include sales tax.
Only one promotional code can be redeemed against any one order. Promotional codes cannot be redeemed against orders that have been submitted to us via an affiliate website, unless the promotional code is used in lieu of any benefits that have been offered by the affiliate partner.
We will not charge your credit card until the point of despatch of the goods; therefore no contract for the sale of any product will exist between you and Asgard Jewels Limited until we accept your order by despatching the product to you. When this happens we will confirm the acceptance by sending you an email.
This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and P&P) and usual delivery times.
You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
If your order has not been accepted, we will endeavour to contact you to explain the reasons why.
The products which we have enlisted on our website have gross weight when you place an order.
The customer will get an invoice of a gross weight initially and another invoice with a net weight on the day of dispatch.
The price won’t be affected because of the weight.
Please select the correct size with size chart before you checkout. Wrong size placement will not be refunded.

4. DELIVERY

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.
If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Also note that, unfortunately, we may have to wait up to 18 working days (or 25 working days for overseas orders) before we are able to issue refunds or replacement items for any Asgard Jewels branded parcels that might have been lost or delayed during transit.
An order placed by the customer will be delivered to the customer in 25 working days within UK as well as overseas.
If the customer receives the order with the wrong size, we will ensure that the customer will be given the correct size within the next 15 days.

5. PAYMENT

Asgard Jewels Limited accept most major credit/debit cards:

MasterCard
Maestro
Visa
Amex
Solo
Visa Electron
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Our payment gateway systems are run by Stripe and PayPal.

6. CANCELLING AN ORDER

You are entitled to cancel this contract and receive a full refund provided that you exercise your right within seven working days after the day on which you receive the products. (Bank Holidays do not count as working days).
The procedures for cancellation are detailed below and vary depending at what stage of the order process you are at.
If you haven’t already submitted an order, you may clear the items in your shopping basket at any time prior by clicking the ‘Remove’ button next to the product ordered in your shopping basket.
If you have submitted your order and received your confirmation email from Asgard Jewels Limited, you can still cancel your order up to the point of despatch. Please either call our customer services team or email your cancellation marked ‘URGENT CANCELLATION’ to the Customer Service team. Please ensure you list your name, address, product ordered and order code on the email.
If you wish to cancel your order after it has been despatched you will need to wait until you receive the product and then follow our Returns procedure below.
Once we’ve received notification from you that you wish to cancel an order, any sum charged by us to your credit or debit card will be re-credited to that credit or debit account within 30 days of your order, provided the goods you return are in the same condition that they were when delivered to you. Obviously this allows you to try the garments on, however we would ask you leave all labelling in place wherever possible.
You will be liable to any charges incurred when returning the goods to Asgard Jewels Limited, unless the return is as a result of an error on our part.
We won’t cancel the order directly if you have ordered the wrong size as we specially make it for the customers.
There are 2 options as we can continue our transaction. 1) The customer can have an option to choose for a credit note or 2) If the customer wants to change the size an additional amount will charged excluding shipping.
Shipping charges will be charged to the customer upon change of size in products.

7. RETURNS PROCEDURE

Customers who order unsuitable items from Asgardjewels.com are entitled to return their goods in their original, unworn condition within 14 working days of delivery and a refund of your returned item(s) would be offered upon receipt. Please note that all goods will be checked of their weight, carat and dimensions before any refund will be made.

Please note that whilst your returned order is in transit it is still your responsibility and we therefore advise that you send items by recorded, registered and special delivery to insure the value of your goods.

All goods can be returned to us for a full refund on the cost of goods or exchange within 14 days of purchase providing they are unworn and unused. Some items are excluded from our exchange and return policy for hygiene reasons, and this will be mentioned in the relevant item description.

We also cannot accept returns of following items unless they were faulty on receipt:-

Bespoke items made solely on your specification
Jewellery to fit piercings

Items must be untampered, unworn and still have their tags and labels attached. Please also make sure that there are no pet hairs or tobacco/alcohol smells lingering on to the items.

We will process your return as soon as possible after inspection, although we kindly ask you to leave anything up to 14 days for processing. You have a statutory right to have a full refund including your outbound postage and packing charges originally paid to us, if you notify us in writing within 14 working days from the day after you receive your goods that you intend on returning your order to us.

For items being returned to us, please ensure that you receive a proof of postage for your own records and have adequate insurance cover should the parcel be lost. Asgard Jewels cannot be held responsible for lost parcels.

If a customer would select to change the size of the product and would request for refund, it will only be refunded in the form a credit note or additional fee/amount would be charged if the customer wants to change the size of the product.

8. PRIVACY

Asgard Jewels Limited will not pass on your personal telephone number, e-mail address or credit or debit card details to any third party although you agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
We will never ask for personal details via email. If you receive an unsolicited email asking you for your www.Asgardjewels.com log in details, please contact our Customer Service team immediately.

9. LIABILITY

We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
We may modify these Conditions at any time by posting the Conditions on our website. You may terminate your contract with us if you reasonably consider that you have been disadvantaged by any change we may make to these Conditions.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on www.Asgardjewels.com is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order.
We have taken all reasonable measures to provide accurate product images for each product for sale on the site. However, please be aware that due to a number of mitigating factors such as Internet browsers and monitor colour contrasts colours may appear to vary slightly from the product as it appears on your screen and we cannot be held responsible or liable for any minor colour discrepancies between the image and the actual product.
The products sold on www.Asgardjewels.com are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from Asgard Jewels Limited.
We have taken all reasonable measures to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
We shall exercise reasonable skill and care in providing the goods to you in accordance with these Conditions however any liability we have to you of any kind is limited to the charges paid by you in the twelve-month period prior to the event causing the liability.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
- Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- Any loss of goodwill or reputation; or
- Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions
Nothing in the Conditions shall exclude or limit our liability for death of personal injury resulting from our negligence or that of our servants, agents or employees.

10. COPYRIGHT AND INTELLECTUAL PROPERTY

Unless otherwise stated, the copyright and other intellectual property rights in the content on the Website are owned by us. Any access or use of the Website for any reason other than your personal, non-commercial use is prohibited and we do enforce any infringements of this policy.

No part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or Website without our prior written permission.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase of Product(s)) download such material and content on to only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited.

You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

11. THIRD PARTY INFORMATION

We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Asgard Jewels Limited products are those stated on the Asgard Jewels material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.

12. SURVIVAL

If any individual part of these Conditions shall be held to be invalid or unenforceable, this shall not affect the enforceability of any other part of these Conditions.

13. ENTIRE AGREEMENT

These Conditions govern our relationship with you.
You acknowledge that in agreeing to these Conditions that you have not relied on any other statement, representation or assurance other than as expressly set out within the Conditions.
Nothing in this clause shall limit or exclude any liability for fraud.
These terms and conditions do not affect your rights under law. If you require any advice or assistance we would suggest you contact your local branch of the citizens’ advice bureau who should be able to help.

14. LAW

This agreement is governed by the laws of England and Wales unless you live in Scotland in which case, it will be governed by Scots law or Northern Ireland in which case Northern Irish law will govern. Each of us agrees to only bring legal actions about this agreement in a UK court.

15. PRICE PROMOTIONS AND OFFERS – TERMS & CONDITIONS

These terms and conditions apply to price promotions and offers by Asgard Jewels. Unless otherwise indicated, all offers are available in store and online.

THE FOLLOWING PROVISIONS APPLY TO ALL PRICE PROMOTIONS AND OFFERS:

Signet Trading Limited, trading as Asgard Jewels, reserves the right to amend promotion terms and conditions or withdraw any promotion or offer as necessary, due to circumstances beyond its reasonable control.

The relevant promotion terms, together with our applicable terms and conditions of sale for online purchases, shall apply to all purchases made under a promotion or offer.

If you return an item under our returns policy in relation to which you received a free gift, you must return both the item you paid for and the free gift. Unwanted free gifts are not eligible for exchange, refund or cash equivalent. Free gift offers are valid while stocks last.

Where an offer mentions that an item is reduced in price, any discount will be calculated at checkout before any postage or packaging charges are applied, unless otherwise stated.

THE FOLLOWING PROVISIONS APPLY TO THE NAMED PROMOTIONS ONLY:

ONGOING PROMOTIONS

EMAIL WELCOME OFFER DISCOUNT CODE

Each code is unique and is valid for two months from date of issue.
The discount code can only be redeemed once and on selected full price items online, and is subject to availability.
The code cannot be used in conjunction with any other promotion, coupon or offers.
The code cannot be used on purchases of some items which will be specified.
The code cannot be used for the purchase of gift cards, repairs, cleaning products or interest free credit.
Discount will be applied at basket stage.
This offer cannot be used in conjunction with any other promotion or coupon.

ASGARD JEWELS COMPETITIONS

This promotion is open to all persons aged 18 or over and resident in the United Kingdom, excluding employees, and their immediate families, of Asgard Jewels Limited, its associated companies, agents, agencies and anyone else professionally connected with this promotion.
The Promoter reserves the right to verify the eligibility of entrants. The Promoter may require such information as it considers reasonably necessary for this purpose and a prize may be withheld unless and until the Promoter is satisfied with the verification.
The instructions provided at the point of entry form part of the terms and conditions of this promotion. In the event of a conflict, these terms and conditions take precedence.
One entry per person. Entries not complying with these terms and conditions will be invalid.
Other than as stated, any expenses incurred by the winner in the general use and/or enjoyment of the prize, are the sole responsibility of the winner.
The Promoter reserves the right to substitute an alternative prize of at least equal value if circumstances make this necessary.
If the prize is declined, or the winner cannot take up the prize or be contacted within a reasonable time, the prize will be forfeited and a supplementary winner may be drawn at the Promoter’s sole discretion.
The prize is non-transferable and no cash or other alternative will be offered. The Promoter will not be responsible for any inability of a prize winner to take up the specified prize.
The information you provide will only be used for purposes of this prize promotion.
You may be asked to take part in promotional activities and to provide digital photographs of you for use on a promotional website or in the Promoter’s marketing material. It is a condition of entry that you agree to such use if you win, to sign any necessary promotional releases relating to your image rights, and to your name and county of residence being made publicly available if you win.
The Promoter reserves the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.
The Promoter’s decisions as to which entries are eligible to take part in this promotion, and as to any other aspect of this promotion, are final. No correspondence will be entered into.
Entry into this promotion is deemed acceptance of these terms and conditions.
Personal data collected by the Promoter from entrants in the administration of this promotion will be stored, managed and used in accordance with all applicable data protection legislation and the Promoter’s privacy policy.
The Promoter reserves the right to disqualify entrants from this promotion if it has any reason to believe that efforts have been made to distort the competitive process or spirit of the promotion, including but not limited to instances where voting for an entrant’s submission has been paid for or otherwise incentivised in any other way either by that entrant or on their behalf.
If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
This promotion and all issues arising out of it shall be governed in accordance with English law and are subject to the exclusive jurisdiction of the English courts.